Help Center

Yes. This is the final chapter of Mood Boots. We are selling the remaining pairs from our last collection, and no new inventory will be added once it is gone.

Yes. Every confirmed order placed while stock is available will be fulfilled and delivered. The closing affects future restocks, not the processing and delivery of confirmed purchases.

If there is ever an issue with your shipment, email contact@usemoodboots.com and our team will help resolve it.

As Mood Boots prepares to close, the remaining collection is offered at significantly reduced prices. The discount reflects the closing event, not a lower standard of product.

These are the last available pairs. Once a style or size sells out, it will not return.

No. Products and sizes from the Final Collection will not be restocked. Adding a pair to your cart does not reserve it, so we recommend completing your order while your size is still available.

No. Mood Boots operates exclusively online at usemoodboots.com.

Email us at contact@usemoodboots.com or use our contact form. If your message is about an existing purchase, include your order number so we can help you faster. We reply within 1 to 2 business days.

Boots and dress shoes: order the size you normally wear in quality leather footwear, or half a size smaller than your usual athletic sneaker size.

Sneakers: order your normal athletic sneaker size. If you are between sizes, choose the larger one.

Always check the sizing note on the individual product page before ordering.

Boots: order your usual size, or half a size larger for a roomier fit. If you are between sizes, choose the larger one.

Sneakers and shoes: order the size you normally wear in athletic sneakers.

Follow the recommendation on the product page. As a general rule, men's boots and dress shoes fit best in the smaller size, while sneakers and women's boots fit best in the larger size.

Still unsure? Email us the product name and the size you usually wear, and we will recommend a size.

New leather footwear should feel secure and slightly snug, but never painful. Genuine leather softens and relaxes with wear, gradually shaping itself to your feet.

Your toes should have room to move, and you should not feel sharp pressure points or numbness.

Available widths vary by style. Every width currently in stock appears as an option on the product page. If no width selector is shown, the style is only available in standard width.

Free Standard Shipping usually arrives within 3 to 5 business days. Faster Shipping usually arrives within 2 to 4 business days.

Available services, costs and final delivery estimates are shown at checkout. Estimates may vary by destination and by circumstances outside our control.

We ship with DHL. The available DHL service and estimated delivery time are shown at checkout.

Yes. We deliver to customers in many countries. Shipping methods, prices and delivery estimates depend on your destination and are shown at checkout.

Once your order ships, you will receive a shipping confirmation email with your DHL tracking number. Tracking can take up to 24 hours to become active after that email is sent.

First, check your spam, junk and promotions folders, and make sure the email address used at checkout was spelled correctly.

If you still cannot find it, email contact@usemoodboots.com with your full name and the approximate time of purchase.

Tracking updates can pause for a while, especially right after dispatch, over weekends or while a parcel moves between facilities.

If there has been no update for several business days, contact us with your order number and we will check the shipment with DHL.

Contact us right away. We prepare confirmed orders quickly, so once processing has started we cannot guarantee that an address change or cancellation will still be possible.

Depending on your destination, customs duties, import taxes or carrier handling fees may apply. If these charges are collected at checkout, they will be clearly shown there. Any charges not collected at checkout may be requested by customs or the carrier on delivery.

We accept returns within 30 days of delivery. Items must be unworn, undamaged and returned in their original condition and packaging.

Please email contact@usemoodboots.com before sending anything back, and we will send you the return instructions.

Exchanges depend on the requested product and size still being available. Because this is our Final Collection, we cannot guarantee another size will remain in stock, so contact us as soon as possible if you need one.

Yes. Products bought during the closing event follow our standard 30-day return policy, unless a specific exception is clearly shown on the product page or at checkout. Items must be unworn, undamaged and in their original packaging.

Once your return arrives and is inspected, approved refunds are issued to the original payment method. The time it takes to appear on your statement depends on your bank or payment provider.

Email contact@usemoodboots.com as soon as possible with your order number and clear photos of the product, the packaging and the shipping label. We will review it and make it right.

Materials vary by style. Each product page lists the available details about the upper, lining, sole and construction.

Natural materials can show small variations in grain, tone and texture. These differences are part of their character and are not defects.

Unless the product page specifically says a style is waterproof, it should not be treated as fully waterproof.

Most leathers handle light rain, but prolonged exposure to water can damage leather, suede and other components. Let wet footwear dry naturally, away from direct heat.

Yes. Genuine leather can feel firm at first, then becomes softer and more flexible with regular wear as it adapts to the shape and movement of your feet. The break-in period varies by leather and construction.

Brush off surface dirt after wearing and let your pairs dry naturally. Use care products made for the specific material.

Smooth leather: a suitable leather cleaner and conditioner. Suede: a suede brush and a suede protector. Always test a product on a small, hidden area first.

Many of our styles can be resoled, depending on their construction, their condition and the assessment of a qualified cobbler. If resoling matters to you, email us the name of the style before purchasing and we will confirm.

Screens, lighting and display settings affect how colors appear, and natural materials vary slightly from pair to pair. We work hard to show every product accurately, but small visual differences can occur.

Payments are processed securely through Shopify Payments. The available payment methods are shown at checkout and may vary by country, currency and device.

Our team will never ask you to send full card details by email.

Prices are shown in your local currency whenever it is supported, and you can change your country at the top of the store. Your bank may still apply its own conversion or international fees.