Privacy policy

Effective date: September 29, 2026

This Privacy Policy explains how LGC COMMERCE LLC, doing business as Mood Boots (“Mood Boots,” “we,” “us,” or “our”), collects, uses, discloses, stores and protects personal information when you visit, interact with or make a purchase from usemoodboots.com (the “Site”).

LGC COMMERCE LLC is the store operator and the controller of the personal information described in this Policy, except where a service provider acts as an independent controller under its own privacy notice.

By using the Site, you acknowledge that you have read this Privacy Policy. This Policy does not claim that Mood Boots complies with every privacy law worldwide. Specific rights and obligations may vary according to your location.

1. Information We Collect

Depending on how you use the Site, we may collect the following categories of personal information:

Contact Information

Your name, billing address, shipping address, email address, telephone number and other information you provide to us.

Order and Transaction Information

Products viewed or purchased, order number, purchase history, returns, refunds, delivery information, discounts used and communications concerning your order.

Payment Information

Payment details necessary to process your purchase. Payments are processed through Shopify Payments and other payment methods made available at checkout.

Mood Boots does not ordinarily receive or store your complete payment card number. Payment providers process payment information under their own terms and privacy notices.

Device and Usage Information

IP address, browser type, device type, operating system, language, approximate location, pages viewed, links selected, time spent on the Site, referring website and interactions with our advertisements.

Marketing Information

Email marketing preferences, advertising interactions, campaign attribution information and whether you opened or interacted with our communications.

Communications and Customer Content

Messages sent to customer support, return requests, photographs submitted in connection with a claim, survey responses, product reviews and other content you choose to provide.

Fraud and Security Information

Information used to verify transactions, prevent fraud, protect accounts and maintain the security of the Site.

2. How We Collect Information

We may collect information:

• directly from you when you place an order, contact us, submit a review or subscribe to marketing;
• automatically through cookies, pixels and similar technologies;
• from Shopify and payment, delivery, analytics, advertising and fraud-prevention providers;
• from advertising platforms when you interact with Mood Boots advertisements;
• from other sources when permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

• process payments and complete purchases;
• confirm, prepare, ship and deliver orders;
• provide tracking and delivery updates;
• manage returns, refunds and customer support;
• communicate about purchases and service-related matters;
• detect and prevent fraud, misuse and security incidents;
• operate, maintain and improve the Site;
• understand how customers use the Site;
• personalize content and product recommendations;
• measure advertising performance;
• provide marketing communications where permitted;
• display and manage product reviews;
• comply with legal, tax, accounting and regulatory obligations;
• establish, exercise or defend legal claims;
• protect Mood Boots, our customers and third parties.

We will not use personal information for materially unrelated purposes without providing appropriate notice or obtaining consent when required.

4. Legal Bases for Processing

Where the UK GDPR, EU GDPR or similar legislation applies, we may process personal information on the following legal bases:

Performance of a Contract

Processing necessary to accept payment, fulfil orders, arrange delivery, provide customer support and manage returns or refunds.

Legitimate Interests

Processing necessary to operate and improve our business, prevent fraud, protect the Site, understand customer activity and measure business performance, provided those interests are not overridden by your rights.

Consent

Processing based on your consent, including certain marketing communications, advertising cookies and similar technologies. You may withdraw consent at any time.

Legal Obligations

Processing necessary to comply with tax, accounting, consumer protection, regulatory and other legal requirements.

5. Shopify and Payment Processing

The Site is hosted by Shopify. Shopify provides the e-commerce infrastructure used to operate the store and may process personal information necessary to provide its services.

Purchases may be processed through Shopify Payments or another payment method shown at checkout. Payment providers may collect information directly from you and process it according to their own privacy policies.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

E-commerce and Technology Providers

Shopify and providers that support hosting, website functionality, data storage, security and technical operations.

Payment Providers

Shopify Payments, banks, card networks and other payment services necessary to authorize and process transactions.

Delivery and Logistics Providers

DHL and other logistics providers involved in preparing, transporting, tracking and delivering orders.

Marketing and Advertising Providers

Meta, Google and TikTok may receive identifiers, device information, cookie information and details about interactions with the Site for advertising, measurement and campaign attribution, subject to applicable consent requirements.

Email and Communication Providers

Service providers used to send transactional emails, delivery updates, customer support messages and marketing communications.

Review and Customer Experience Providers

Applications integrated with Shopify that collect, verify, manage or display customer reviews.

Analytics and Security Providers

Providers that help us measure Site performance, understand customer activity, prevent fraud and protect our systems.

Professional and Legal Advisers

Accountants, attorneys, insurers, consultants and other advisers when reasonably necessary.

Government Authorities

Courts, regulators, law enforcement agencies and other authorities when disclosure is required by law or reasonably necessary to protect legal rights.

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, subject to appropriate safeguards.

Service providers are permitted to use personal information only as allowed by their agreements, applicable law and their own responsibilities.

7. Targeted Advertising and Data Sharing

Mood Boots does not sell personal information for money.

However, our use of advertising and analytics services may be considered “sharing,” “selling” or processing for targeted advertising under certain privacy laws, even when no money is exchanged.

Where required, you may:

• adjust your preferences through the cookie or privacy controls available on the Site;
• disable non-essential cookies;
• contact us at contact@usemoodboots.com to request that we stop using your personal information for targeted advertising.

We will not discriminate against you for exercising an applicable privacy right.

8. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to:

• keep the Site functioning;
• remember preferences and shopping-cart activity;
• support secure checkout;
• understand Site performance;
• measure visits and customer interactions;
• personalize content;
• measure and deliver advertising.

Some cookies are necessary for the Site to work. Where required by law, analytics and advertising cookies will be activated only after consent.

You can manage cookies through the controls displayed on the Site or through your browser. Blocking certain cookies may affect Site functionality.

Because there is no universally accepted technical standard for browser “Do Not Track” signals, the Site may not respond to every such signal. Where required by applicable law and technically supported, we will process legally recognized opt-out preference signals.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

Even after unsubscribing from marketing, we may send non-promotional communications concerning orders, payments, returns, refunds, security or changes affecting your purchase.

10. International Data Transfers

LGC COMMERCE LLC is located in the United States. Personal information may therefore be processed in the United States and in other countries where our service providers operate.

These countries may have privacy laws that differ from those in your country.

Where UK or EEA data protection law applies, international transfers may rely on:

• an adequacy decision;
• approved standard contractual clauses;
• the UK International Data Transfer Agreement or UK Addendum;
• contractual, technical and organizational safeguards;
• another transfer mechanism permitted by applicable law.

You may contact us to request additional information about safeguards relevant to your personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• complete transactions and provide requested services;
• maintain business and accounting records;
• manage returns, refunds, disputes and customer support;
• prevent fraud and protect the Site;
• satisfy tax, legal and regulatory obligations;
• establish, exercise or defend legal claims.

Retention periods depend on the type of information, the reason it was collected and applicable legal requirements.

When information is no longer required, we may delete, anonymize or securely isolate it, subject to technical and legal limitations.

12. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No website, transmission method or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us if they suspect unauthorized activity.

If a personal-data breach occurs, we will investigate and provide notifications when required by applicable law.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• restrict certain processing;
• object to processing based on legitimate interests;
• request data portability;
• withdraw consent;
• opt out of targeted advertising or certain data sharing;
• appeal a decision concerning a privacy request;
• complain to an appropriate data protection authority.

These rights are not absolute. We may retain or continue processing information when permitted or required by law.

To exercise a privacy right, email contact@usemoodboots.com. We may request information reasonably necessary to verify your identity and protect your account.

We will respond within the period required by applicable law. UK and EEA requests are generally answered within one month, although an extension may be permitted for complex or multiple requests.

14. Rights of Customers in the United Kingdom and EEA

Customers in the United Kingdom and EEA may have rights under the UK GDPR or EU GDPR, including access, correction, deletion, restriction, portability, objection and withdrawal of consent.

You may submit a complaint to the data protection authority responsible for your country or region. Customers in the United Kingdom may complain to the UK Information Commissioner’s Office.

Contacting a supervisory authority does not prevent you from contacting Mood Boots first so that we can attempt to resolve your concern.

15. United States State Privacy Rights

Residents of certain US states may have additional rights, subject to applicable thresholds and exceptions. These may include the right to:

• know what categories of personal information are collected;
• know the sources, purposes and categories of recipients;
• request access, correction or deletion;
• obtain a portable copy of certain information;
• opt out of targeted advertising, sale or sharing;
• limit certain uses of sensitive personal information, where applicable;
• use an authorized agent;
• appeal a denied request;
• receive equal service after exercising privacy rights.

Mood Boots does not sell personal information for monetary compensation. Advertising disclosures may nevertheless be treated as sale or sharing under certain state laws.

16. Customer Reviews and Submitted Content

If you submit a review, photograph or other content, we may process and display the information you choose to make public, such as your display name, review text, rating or photograph.

Do not include sensitive information or information about another person unless you have permission to provide it.

We may use service providers integrated with Shopify to collect, verify, moderate and display reviews.

17. Automated Processing and Fraud Prevention

Shopify, payment providers and security services may use automated systems to evaluate transactions for fraud, payment risk or unauthorized activity.

Mood Boots does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless permitted by applicable law and accompanied by required safeguards.

18. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information directly from children under 16.

Purchases must be made by an adult or a person who has reached the age of legal majority in their jurisdiction. If you believe a child has provided personal information, contact us so that we can review and delete it where appropriate.

19. Third-Party Websites

The Site may contain links to websites or services operated by third parties. Their collection and use of personal information are governed by their own privacy notices.

Mood Boots is not responsible for the privacy, security or content of third-party websites.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, providers, legal obligations or data practices.

The updated version will be posted on the Site with a revised effective date. Material changes may also be communicated through the Site or another appropriate method.

21. Contact Us

For privacy questions, requests or complaints, contact:

LGC COMMERCE LLC, doing business as Mood Boots
1017 S Hiawassee Rd, Apt 3712
Orlando, FL 32835
United States

Email: contact@usemoodboots.com
Website: usemoodboots.com