Refund policy
Effective date: September 29, 2026
Mood Boots is operated by LGC COMMERCE LLC. This Policy explains the conditions for returning products purchased directly from usemoodboots.com.
1. 30-Day Return Policy
You may request a return within 30 calendar days after receiving your order.
To qualify for a return, the product must be:
- unworn and undamaged;
- free from creases, stains, odors or visible sole wear;
- in resellable condition;
- returned with its original packaging and included accessories;
- associated with a valid Mood Boots order.
Footwear should be tried on indoors, preferably on a clean and soft surface.
The Final Collection and closing-store discounts do not remove your return rights. Eligible products may still be returned under this Policy even though they were purchased during the closing promotion.
2. Starting a Return
Before sending any product, contact:
Include:
- your full name;
- order number;
- product being returned;
- reason for the return;
- photographs if the product is damaged, defective or incorrect.
We will provide the applicable return instructions and return address.
Do not send products to our business address in Orlando unless we expressly instruct you to do so. Products sent without authorization or to an incorrect address may be delayed or may not reach the appropriate return facility.
3. Return Shipping Costs
For returns based on preference, fit or change of mind, the customer is responsible for return shipping costs where permitted by applicable law.
Mood Boots will cover reasonable return shipping costs when:
- the wrong product was delivered;
- the product arrived damaged;
- the product has a verified defect;
- applicable law requires Mood Boots to cover the cost.
We recommend using a trackable shipping service and retaining proof of shipment. Mood Boots is not responsible for a customer-arranged return that is lost before reaching the designated return facility, except where applicable law provides otherwise.
4. Inspection and Approval
Returned products will be inspected after arrival.
If the return meets this Policy, the refund will be approved. If a product has been handled beyond what is reasonably necessary to examine its nature, characteristics and fit, we may make a lawful deduction for diminished value.
We may decline returns that:
- were not purchased directly from Mood Boots;
- cannot be matched to a valid order;
- show signs of wear, misuse, alteration or damage caused after delivery;
- are fraudulent or materially abuse the return process.
These provisions do not limit mandatory consumer rights or valid claims involving defective, damaged or incorrectly supplied products.
5. Refunds
Approved refunds will be issued to the original payment method.
Once the return has been received and approved, we will process the refund without undue delay and normally within 14 days. Banks and payment providers may require additional time to display the refund.
Standard Shipping is free, so there is no standard outbound shipping charge to refund. If the customer selected a paid Faster Shipping option, the additional expedited-delivery charge is generally not refundable for a change-of-mind return, except where required by law or when the product was defective, damaged or incorrectly supplied.
6. Exchanges
Exchanges depend on remaining inventory.
Because Mood Boots is closing and products will not be restocked, we cannot guarantee that another size, color or style will be available.
If the requested replacement is unavailable, we may offer an eligible alternative or issue a refund to the original payment method.
7. Damaged, Defective or Incorrect Products
Inspect your order after delivery and contact us promptly if the product is damaged, defective or different from what you ordered.
Please provide your order number, a description of the problem and clear photographs where reasonably possible.
Depending on the circumstances and applicable law, we may provide:
- a replacement;
- a repair or other appropriate remedy;
- a partial refund;
- a full refund.
Mood Boots will not require a customer to pay return shipping for a verified defective, damaged or incorrectly supplied product when applicable law places that responsibility on us.
Nothing in this Policy limits statutory rights relating to products that are faulty, not as described or not fit for their ordinary purpose. Customers in the EEA may have additional legal guarantee rights under the laws applicable to their country.
8. United Kingdom and EEA Withdrawal Rights
Consumers in the United Kingdom and EEA may have a statutory right to withdraw from an eligible online purchase without giving a reason.
To exercise this right, notify Mood Boots within 14 days after receiving the product. After notifying us, return the product within the additional period required by applicable law, generally 14 days.
The customer may examine the product as they reasonably would in a physical store but may be responsible for diminished value caused by unnecessary handling.
The customer generally pays the return cost for a change-of-mind withdrawal when this was disclosed before purchase. Mood Boots remains responsible for costs involving defective, damaged or incorrectly supplied products as required by law.
The statutory withdrawal right exists alongside our commercial 30-day return period and does not reduce it.
9. Order Cancellations
To request cancellation or a change to an order, contact us as soon as possible.
We will attempt to accommodate the request, but cancellation cannot be guaranteed after processing or shipment begins.
If an order has already shipped, the applicable return procedure must be followed. Mandatory cancellation rights remain unaffected.
10. Closing of the Store
Mood Boots is completing its Final Collection. Products and sold-out sizes will not be restocked.
The closing of the store does not remove the return, refund or statutory rights described in this Policy. Every confirmed order will either be fulfilled or refunded if fulfilment becomes impossible.
11. Contact
LGC COMMERCE LLC, doing business as Mood Boots
1017 S Hiawassee Rd, Apt 3712
Orlando, FL 32835
United States
Email: contact@usemoodboots.com
Website: usemoodboots.com