Shipping policy
Effective date: October 13, 2026
This Shipping Policy applies to orders placed on usemoodboots.com. Mood Boots is operated by LGC COMMERCE LLC. We want every order to reach you on time and without complications. Please read the details below.
At a glance
- Processing: 1–3 business days.
- Free Standard Shipping: on every order, no minimum. Delivery in 6–8 business days after dispatch.
- Express Shipping: $4.99 at checkout. Delivery in 5–6 business days after dispatch.
- Tracking: sent by email once your order ships; allow 24–48 hours for updates.
- Customs and import taxes: paid by the recipient, unless collected at checkout.
1. Order Processing
Orders are processed within 1–3 business days after payment is authorized and stock is confirmed. Processing does not take place on weekends or public holidays; orders placed then are processed on the next business day. During busy periods, processing may take slightly longer.
You will receive an order confirmation by email right after purchase, and a shipping confirmation with tracking once your order leaves our warehouse.
2. Shipping Options and Delivery Times
Free Standard Shipping
Free on every order, with no minimum purchase. Estimated delivery: 6–8 business days after dispatch.
Express Shipping
Available at checkout for $4.99 (or the equivalent in your local currency, shown before you pay). Estimated delivery: 5–6 business days after dispatch.
The total time to receive your order is the processing time plus the delivery time. Delivery estimates are given in business days, exclude weekends and public holidays, and are not guaranteed delivery dates. Customs checks, carrier disruptions, weather or other events outside our control can occasionally cause delays.
3. Shipping Destinations
We ship to the United States, the United Kingdom, the European Economic Area and the other international destinations available at checkout. If you can select your country at checkout, we deliver there. Some remote or restricted addresses may not be serviceable by our carriers.
4. Carriers and Tracking
Orders are generally shipped with DHL or another suitable carrier for your destination and service level. Once your order ships, you will receive an email with your tracking number. Please allow 24–48 hours for the carrier to update the tracking information.
An order may arrive in more than one package. When this happens, you will receive tracking for each package, at no extra shipping cost.
5. Complimentary Gift
The free gift offered during the Closing Sale ships with your order at no extra charge. Occasionally it may be sent in a separate package; this never adds a shipping cost.
6. Customs, Duties and Import Taxes
Any taxes or duties collected by Mood Boots are shown at checkout before you pay. For international shipments, customs duties, import taxes and other charges imposed by the destination country that were not collected at checkout are the responsibility of the recipient, where permitted by applicable law.
Customs procedures are handled by local authorities and may delay delivery. Mood Boots does not control customs inspections or processing times. If a parcel is refused because import charges were not paid, any return shipping and charges incurred may be deducted from the refund, where permitted by law.
7. Delivery Address
Please make sure your delivery address is complete and correct, including apartment number, postal code and phone number. If you spot a mistake, email contact@usemoodboots.com immediately. We will try to update it, but changes cannot be guaranteed once the order has been processed or shipped. Extra costs caused by an incorrect or incomplete address may be charged to the customer, unless the error was ours.
8. Delayed, Lost or Damaged Packages
If your order is delayed, first check your tracking link. If there has been no update for several days or the estimated delivery time has passed, contact us and we will open an investigation with the carrier.
Mood Boots is responsible for your order until it is delivered. If a package is lost or arrives damaged, contact us promptly with your order number, tracking number and, for damage, photos of the packaging and products. We will arrange a replacement or refund. You do not need to buy separate package protection to make a valid claim.
9. Marked as Delivered but Not Received
If tracking shows your order as delivered but you cannot find it, please check with household members, neighbors, reception or mailroom, and review any delivery photo or note from the carrier. If it is still missing, contact us within 14 days of the delivery date and we will help investigate.
10. Final Collection and Store Closing
Mood Boots is completing its Final Collection, and sold-out products and sizes will not be restocked. All confirmed orders will continue to be processed and delivered. If we cannot fulfil a confirmed order, the affected amount will be refunded.
11. Events Outside Our Control
Deliveries may be affected by severe weather, carrier interruptions, customs action, natural disasters, government restrictions, strikes or similar events. We will keep you informed of significant delays and work to resolve them. This does not remove any right to cancel or obtain a remedy that cannot legally be excluded.
12. Contact
For any shipping question, email contact@usemoodboots.com with your order number.
LGC COMMERCE LLC, doing business as Mood Boots
1017 S Hiawassee Rd, Apt 3712
Orlando, FL 32835, United States