Shipping policy

Effective date: September 29, 2026

This Shipping Policy applies to purchases made from usemoodboots.com. Mood Boots is operated by LGC COMMERCE LLC.

1. Free Standard Shipping

Standard Shipping is free on every order, regardless of the product or order value, for destinations available at checkout.

There is no minimum purchase requirement for free Standard Shipping.

2. Shipping Options and Estimated Delivery

Available shipping options are displayed at checkout.

Our expected delivery windows are:

• Standard Shipping: free and usually delivered within 3 to 5 business days;
• Faster Shipping: usually delivered within 2 to 4 business days, at the price displayed at checkout.

The final shipping option, price and estimated delivery period will be shown before payment.

Delivery periods are estimates and may be affected by order processing, destination, customs procedures, weekends, public holidays, weather, carrier disruptions or events outside our reasonable control.

3. Order Processing

Orders are processed after payment authorization and product availability are confirmed.

Customers will receive an order confirmation using the email address provided at checkout. A shipping confirmation and tracking information will be provided when available.

Orders are not ordinarily processed or delivered on weekends or public holidays. Processing may take longer during periods of high order volume.

4. Shipping Destinations

Mood Boots sells to customers in the United Kingdom, the EEA and other international destinations made available at checkout.

The ability to select a country at checkout confirms whether delivery is currently available to that destination.

We may be unable to deliver to certain restricted locations or addresses that cannot be serviced by the selected carrier.

5. Delivery Provider

Orders may be shipped through DHL or another carrier selected for the destination and service level.

Tracking information may take time to update after shipment is prepared or collected.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including any required apartment number, postal code and contact information.

If you notice an error, contact contact@usemoodboots.com immediately. We will attempt to correct the address, but changes cannot be guaranteed after processing or shipment begins.

Additional costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law, unless the error was caused by Mood Boots.

7. Taxes, VAT, Duties and Customs Charges

Any taxes, VAT, duties or similar charges collected by Mood Boots will be identified at checkout before payment.

If a governmental authority or carrier requires charges that were not collected at checkout, the recipient may be responsible for paying them where permitted by applicable law.

Customs procedures may delay delivery. Mood Boots does not control inspections or processing performed by customs authorities.

Nothing in this section removes any obligation Mood Boots has to disclose mandatory charges before purchase under applicable consumer law.

8. Delayed Shipments

If an order is delayed, check the tracking information first. If there is no meaningful update or the estimated delivery period has passed, contact us.

We will assist with the carrier investigation where appropriate.

Delivery estimates are not guarantees unless expressly stated, but this does not limit any statutory right to cancel or obtain a remedy when delivery is materially delayed.

9. Lost, Damaged or Missing Orders

Mood Boots remains responsible for an order until it is delivered to the customer or a person designated by the customer, except where the customer independently appoints a carrier not offered by Mood Boots and applicable law provides otherwise.

If an order is lost or damaged during transportation, contact us promptly with:

• your order number;
• delivery address;
• tracking information;
• photographs of damaged packaging and products, where applicable.

We will investigate with the carrier and provide an appropriate remedy, which may include replacement or refund.

You do not need to purchase separate package protection to report a valid loss or transit-damage claim.

10. Tracking Shows Delivered but the Order Is Missing

If tracking shows that an order was delivered but you cannot locate it:

1. Confirm the delivery address in your order confirmation.
2. Check with household members, reception areas and immediate neighbors.
3. Review any photograph or delivery note supplied by the carrier.
4. Contact us promptly if the order remains missing.

We will review the delivery information and assist with an investigation.

11. Multiple Shipments

An order may be delivered in more than one package. When available, separate tracking information will be provided for each shipment.

A split delivery does not create an additional Standard Shipping charge.

12. Final Collection and Store Closing

Mood Boots is completing its Final Collection. Products and sold-out sizes will not be restocked.

All confirmed orders will continue to be processed and delivered. If Mood Boots is unable to fulfil a confirmed order, the affected product or order will be refunded.

The store’s closing does not remove the customer’s delivery, return or refund rights.

13. Events Outside Our Reasonable Control

Delivery may be affected by severe weather, carrier interruption, customs action, transportation disruption, natural disasters, government restrictions, labor disputes or other events outside our reasonable control.

We will take reasonable steps to communicate material delays and resolve affected orders. This section does not exclude rights that cannot legally be limited.

14. Contact

For shipping questions, contact:

LGC COMMERCE LLC, doing business as Mood Boots
1017 S Hiawassee Rd, Apt 3712
Orlando, FL 32835
United States
Email: contact@usemoodboots.com
Website: usemoodboots.com